Shipping policy

Shipping Destinations

Chillvine currently ships to addresses within the United States only. We accept delivery to all 50 states, including residential addresses, business addresses, and APO/FPO/DPO military addresses. At this time, we do not offer international shipping or delivery to US territories outside the 50 states. All orders must include a valid, deliverable US street address. We cannot ship to P.O. boxes for certain products due to carrier restrictions; if your order cannot be delivered to a P.O. box, you will be notified during checkout or by our customer service team.

Shipping Rates and Free Shipping

Chillvine is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, no hidden fees, and no additional shipping charges at checkout for domestic orders. The price you see for your items, plus any applicable sales tax calculated at checkout based on your shipping destination, is the total amount you will pay.

Order Processing and Handling Time

Once you place an order and payment is successfully verified, Chillvine processes orders within 1 to 2 business days. Processing includes payment confirmation, order review, inventory verification, quality inspection, careful packaging, and coordination with our shipping carriers. Orders placed on weekends or major United States federal holidays are processed on the next business day. During peak shopping seasons, promotional events, or periods of unusually high order volume, processing times may be extended slightly; we will notify you promptly if any delay is anticipated.

You will receive an order confirmation email at the email address you provide during checkout as soon as your order is successfully placed. Once your order has been packed and handed to the carrier, you will receive a shipment confirmation email containing your tracking number and a link to track your package in real time.

Delivery Estimates and Timeframes

After your order has been processed and shipped, standard delivery within the United States typically takes 3 to 5 business days. This delivery window begins once the carrier picks up your package from our facility, not from the date you place your order. Your total time from order placement to delivery will be the processing time (1–2 business days) plus the delivery time (3–5 business days).

Delivery estimates are based on the shipping carrier's standard service levels and your location within the United States. Orders shipped to remote, rural, or less accessible areas may require additional delivery time. Delivery dates provided at checkout or in your shipment confirmation email are estimates only and are not guaranteed. Chillvine is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, weather events, natural disasters, transportation disruptions, incorrect or incomplete shipping addresses provided by the customer, or recipient unavailability.

Shipping Carriers and Tracking

Chillvine partners with reputable national and regional carriers to ensure reliable delivery of your orders. Carriers may include USPS, UPS, FedEx, or other trusted logistics providers, depending on your location, package size, and shipping method selected. We choose the most appropriate carrier for each shipment to balance speed, reliability, and cost-effectiveness.

Once your order ships, you will receive a shipment confirmation email containing a tracking number and a direct link to the carrier's tracking portal. You can use this tracking number to monitor your package's progress in real time, view estimated delivery dates, and confirm delivery. We strongly encourage all customers to track their shipments and monitor delivery status, especially as the estimated delivery date approaches.

If tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, building management, or your mailbox area. Carriers sometimes mark packages as delivered slightly before physical handoff. If you still cannot locate your package after 24 hours, please contact us immediately at content@chillvine.shop or 2234032921 so we can investigate and work with the carrier on your behalf.

Split Shipments

In some cases, items within a single order may ship separately. This can occur when items are located in different warehouses, have different availability timelines, or require different packaging or handling methods. If your order is split into multiple shipments, you will receive separate shipment confirmation emails with individual tracking numbers for each package. You will not be charged any additional shipping fees for split shipments — all domestic shipping remains free. All items in your order will be delivered according to the same 3–5 business day delivery estimate from the date each package ships.

Shipping Address Accuracy

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. Please double-check your address, apartment or unit number, city, state, and ZIP code before completing your purchase. Chillvine is not responsible for orders delayed, returned, or lost due to incorrect, incomplete, or undeliverable addresses provided by the customer.

If you need to update or correct your shipping address after placing an order, please contact us immediately at content@chillvine.shop or 2234032921. We will make every reasonable effort to update your address if your order has not yet been processed or shipped. Once an order has shipped, we cannot change the delivery address; you will need to work directly with the carrier or wait for the package to be returned to us, at which point we can arrange reshipment (additional processing time will apply).

Delivery Attempts and Undeliverable Packages

Carriers typically make multiple delivery attempts if no one is available to receive a package. If delivery cannot be completed after all attempts, the package may be held at a local carrier facility for customer pickup, or it may be returned to Chillvine. If your package is returned to us as undeliverable due to an incorrect address, recipient refusal, or failure to retrieve the package from the carrier, we will contact you to arrange reshipment. You may be responsible for any additional shipping costs if the return was due to an error or omission on your part.

To avoid delivery issues, please ensure someone is available to receive your package, or provide delivery instructions if your carrier offers that option. You can also monitor your tracking information and contact the carrier directly to arrange hold-for-pickup or schedule a redelivery attempt.

Lost or Damaged Packages

While we take great care in packaging your order securely and work only with reliable carriers, occasionally packages may be lost or damaged in transit. If your tracking information indicates that your package is lost, significantly delayed beyond the estimated delivery window, or if you receive a package that is visibly damaged, please contact us immediately at content@chillvine.shop or 2234032921.

For lost packages, we will open an investigation with the carrier and work to locate your shipment. If the package cannot be located within a reasonable timeframe, we will arrange a replacement shipment or issue a full refund, at your preference. For damaged packages, please retain all original packaging materials and take photos of the damage to the box and the contents. We may request these photos to file a claim with the carrier. We will replace damaged items or issue a refund as appropriate.

Chillvine stands behind every order and will work diligently to resolve any shipping issues promptly and to your satisfaction. Our goal is to ensure that every customer receives their order in perfect condition and within the expected timeframe.

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at content@chillvine.shop or 2234032921. We process orders quickly to ensure fast delivery, so we can only modify or cancel orders that have not yet been processed or shipped. Once an order has shipped, it cannot be canceled; you will need to wait for delivery and then follow our return process if you no longer want the items. Please refer to our separate Return Policy for complete details on returning orders.

Delays and Force Majeure

Chillvine is committed to processing and shipping your order as quickly as possible. However, we cannot guarantee delivery dates or be held liable for delays caused by events beyond our reasonable control. These events may include, but are not limited to, severe weather conditions, natural disasters, pandemics, carrier disruptions, transportation delays, labor strikes, government actions, civil unrest, or other force majeure events.

In the event of a significant delay, we will make every reasonable effort to notify affected customers and provide updated delivery estimates. We appreciate your patience and understanding during such circumstances.

International Shipping, Duties, and Taxes

At this time, Chillvine ships only to addresses within the United States and does not offer international shipping to customers outside the US. We do not ship to US territories, APO/FPO addresses outside the US postal system's domestic network, or international destinations. All prices are listed in US dollars (USD), and all transactions are processed in USD.

Because we ship only domestically within the United States, international customs duties, import taxes, VAT, or brokerage fees do not apply to Chillvine orders. Applicable US state and local sales taxes are calculated and added at checkout based on your shipping destination, in accordance with applicable state law.

If you are located outside the United States and wish to purchase from Chillvine, you will need to arrange for a US-based shipping address or use a third-party package forwarding service. Please note that Chillvine is not responsible for any additional fees, customs charges, import duties, or taxes that may apply if you choose to forward your package internationally through a third-party service.

Contact Us with Shipping Questions

If you have any questions, concerns, or issues regarding your shipment, delivery status, tracking information, or any aspect of our shipping process, our customer service team is here to help. Please contact us using the information below, and we will respond as quickly as possible:

Email: content@chillvine.shop
Phone: 2234032921
Mailing Address: Chillvine, 2409 Sherwood Ave, Bakersfield, CA 93304, United States

Our team is committed to providing excellent customer service and ensuring a smooth, transparent shipping experience. We will work with you to resolve any shipping-related issues promptly and to your satisfaction.

Changes to This Shipping Policy

Chillvine reserves the right to update, modify, or revise this Shipping Policy at any time to reflect changes in our shipping procedures, carrier relationships, operational practices, or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this Shipping Policy periodically, especially before placing an order. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated policy.

This Shipping Policy is effective as of the date of publication and applies to all orders placed through Chillvine on or after that date.