Privacy policy

Information We Collect

Chillvine collects various categories of personal information to operate our online store, process orders, improve our services, and communicate with customers. The types of information we collect include:

Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, contact customer support, participate in promotions, or otherwise interact with our website, you may provide:

  • Contact Information: Name, email address, phone number, billing address, and shipping address
  • Account Information: Username, password, and account preferences
  • Order Information: Purchase history, product preferences, shopping cart contents, and order details
  • Payment Information: Payment card details, billing address, and transaction information (processed securely by our third-party payment processors)
  • Communications: Content of messages you send to us, customer service inquiries, product reviews, survey responses, and feedback
  • Marketing Preferences: Subscription choices, communication preferences, and promotional interests

Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, analytics tools, server logs, and similar technologies:

  • Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
  • Usage Data: Pages viewed, products browsed, time spent on pages, links clicked, referral sources, search terms used on our site, session duration, and browsing patterns
  • Location Information: IP address, approximate geographic location based on IP address
  • Technical Data: Browser settings, time zone, language preferences, screen resolution, and other diagnostic data

Information from Third-Party Sources

We may receive information about you from third-party service providers, such as payment processors, shipping carriers, analytics providers, and marketing platforms, to the extent permitted by applicable law and those providers' policies.

How We Use Your Information

Chillvine uses the personal information we collect for the following business and commercial purposes:

Order Processing and Fulfillment

  • Processing and completing your purchases
  • Verifying payment information and preventing fraud
  • Preparing, packaging, and shipping your orders
  • Coordinating delivery with shipping carriers
  • Managing returns, exchanges, and refunds in accordance with our 30-day return policy
  • Sending order confirmations, shipping notifications, and delivery updates

Customer Service and Communication

  • Responding to your inquiries, requests, and customer support needs
  • Providing account-related notifications and service announcements
  • Sending transactional emails related to your orders and account
  • Communicating policy updates and important notices
  • Resolving disputes and troubleshooting problems

Marketing and Promotional Activities

  • Sending promotional emails, newsletters, and product announcements (with your consent where required)
  • Personalizing your shopping experience and product recommendations
  • Conducting surveys, contests, and promotional campaigns
  • Displaying targeted advertisements and marketing messages
  • Analyzing the effectiveness of our marketing campaigns

Website Operation and Improvement

  • Maintaining and improving website functionality, performance, and security
  • Analyzing website traffic, user behavior, and shopping patterns
  • Personalizing content, features, and user experience
  • Remembering your preferences and shopping cart contents
  • Testing new features and optimizing website design
  • Conducting data analytics and business intelligence activities

Security and Fraud Prevention

  • Detecting, preventing, and investigating fraudulent transactions and suspicious activity
  • Protecting against security threats, unauthorized access, and illegal activities
  • Enforcing our Terms of Service and other policies
  • Verifying identity and authenticating users

Legal Compliance and Business Operations

  • Complying with legal obligations, court orders, and regulatory requirements
  • Maintaining business records and internal reporting
  • Exercising and defending legal rights
  • Conducting audits and ensuring compliance with internal policies

How We Share Your Information

Chillvine does not sell your personal information to third parties for their own marketing purposes. We share personal information only in the following limited circumstances:

Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf and under our instructions. These service providers include:

  • E-commerce Platform: Shopify Inc., which hosts our online store and provides e-commerce infrastructure
  • Payment Processors: Authorized payment service providers that securely process credit card and other payment transactions
  • Shipping Carriers: Delivery companies that fulfill and ship orders to customers (note: shipping within the United States is free on all orders)
  • Analytics Providers: Services such as Google Analytics that help us understand website traffic, user behavior, and performance metrics
  • Marketing and Communication Platforms: Email service providers, advertising networks, and marketing automation tools
  • Customer Support Tools: Platforms that help us manage customer inquiries and provide support
  • Security and Fraud Prevention Services: Providers that help detect and prevent fraudulent activity

These service providers are contractually required to protect your information, use it only for the purposes we specify, and comply with applicable privacy laws.

Business Transfers

If Chillvine is involved in a merger, acquisition, asset sale, bankruptcy, or similar business transaction, your personal information may be transferred as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.

Legal Requirements and Protection of Rights

We may disclose personal information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests
  • Enforce our Terms of Service and other agreements, including investigation of potential violations
  • Detect, prevent, or address fraud, security issues, or technical problems
  • Protect against harm to the rights, property, or safety of Chillvine, our customers, or the public as required or permitted by law

With Your Consent

We may share personal information for other purposes with your explicit consent or at your direction.

Cookies and Tracking Technologies

Chillvine uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website performance, remember your preferences, and deliver relevant content and advertisements.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, including shopping cart functionality, secure login, and payment processing. These cookies cannot be disabled without seriously affecting website functionality.
  • Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are visited most often and error messages. This helps us improve website performance and user experience.
  • Functionality Cookies: Remember your preferences, settings, and past actions to provide enhanced, personalized features.
  • Advertising and Marketing Cookies: Used to deliver relevant advertisements, track campaign effectiveness, and limit the number of times you see an ad. These may be set by third-party advertising networks.

Third-Party Cookies and Analytics

We use third-party analytics services, including Google Analytics, to understand how customers interact with our website. These services may use cookies and similar technologies to collect information about your use of our website and other websites over time. The information collected is used to analyze trends, administer the website, track user movements, and gather demographic information.

Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting. We use this information to improve our website and services. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

Managing Cookies and Tracking Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. However, if you disable or delete cookies, some features of our website may not function properly, and your user experience may be limited.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to DNT signals or similar mechanisms. We continue to monitor developments in DNT technology and may implement DNT response capabilities in the future.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

Categories of Personal Information We Collect

In the past twelve (12) months, Chillvine has collected the following categories of personal information from California consumers:

  • Identifiers: Name, postal address, email address, phone number, IP address, device identifiers, online identifiers
  • Commercial Information: Purchase history, products viewed, shopping preferences, transaction details
  • Financial Information: Payment card information, billing address (processed by third-party payment processors)
  • Internet or Network Activity: Browsing history, search history, website interaction data, information regarding interaction with our website or advertisements
  • Geolocation Data: Approximate location derived from IP address
  • Inferences: Preferences, characteristics, and behaviors drawn from the above information

Sources of Personal Information

We collect personal information directly from you, automatically through your use of our website, and from third-party service providers such as payment processors, analytics providers, and shipping carriers.

Business and Commercial Purposes for Collection and Use

We collect and use personal information for the business and commercial purposes described in the "How We Use Your Information" section above, including order processing, customer service, marketing, website improvement, security, and legal compliance.

Categories of Third Parties With Whom We Share Information

We share personal information with the categories of third parties described in the "How We Share Your Information" section above, including service providers (hosting, payment processing, shipping, analytics, marketing), business partners, and, when required, law enforcement and legal authorities.

Your California Consumer Rights

California residents have the following rights under the CCPA/CPRA:

Right to Know: You have the right to request that we disclose to you:

  • The categories of personal information we have collected about you
  • The categories of sources from which the personal information was collected
  • The business or commercial purpose for collecting, selling, or sharing personal information
  • The categories of third parties to whom we disclose personal information
  • The specific pieces of personal information we have collected about you

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions under California law (such as when we need the information to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under California law. We do not sell personal information in the traditional sense (exchanging data for money). However, to the extent that our use of certain third-party cookies and tracking technologies for advertising purposes constitutes a "sale" or "sharing" under the broad CCPA/CPRA definitions, you have the right to opt out. See the "Do Not Sell or Share My Personal Information" section below.

Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to perform services or provide goods reasonably expected by an average consumer. We do not use or disclose sensitive personal information for purposes other than those permitted under CCPA/CPRA.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest that you will receive a different price or level of quality based solely on your exercise of these rights.

Do Not Sell or Share My Personal Information

Chillvine does not sell your personal information to third parties in exchange for monetary compensation. However, under the broad definitions in California law, sharing information with third-party advertising and analytics partners for purposes of targeted advertising may be considered a "sale" or "sharing" of personal information.

If you are a California resident and wish to opt out of such activities, you may do so by:

  • Adjusting your cookie preferences through your browser settings to block third-party advertising cookies
  • Contacting us using the information in the "How to Exercise Your Privacy Rights" section below
  • Following opt-out instructions provided by third-party advertising networks

Please note that if you visit our website from a different device or browser, or clear your cookies, you may need to renew your opt-out preferences.

Shine the Light Law

California's "Shine the Light" law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes.

How to Exercise Your California Privacy Rights

California residents may exercise their CCPA/CPRA rights by: