Contact Us
Get in Touch with Chillvine
We're here to help! Whether you have a question about our products, need assistance with an order, or simply want to share feedback, our friendly team at Chillvine is ready to assist you. We value every customer and strive to provide prompt, helpful responses to all inquiries.
Contact Information
For general inquiries, order questions, or customer support, please email us at:
content@chillvine.shop
We typically respond to email inquiries within one business day. For faster assistance with order-related questions, please include your order number in your message.
Phone
Prefer to speak with us directly? Give us a call at:
(223) 403-2921
Our phone lines are staffed during regular business hours (see below). If you reach our voicemail, please leave a detailed message with your name, contact information, and reason for calling, and we'll return your call as soon as possible.
Mailing Address
You can also reach us by postal mail at:
Chillvine
2409 Sherwood Ave
Bakersfield, CA 93304
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM Pacific Time
- Saturday – Sunday: Closed
Please note that response times may be slightly longer during weekends and holidays, but we'll get back to you on the next business day.
Response Times
We pride ourselves on providing timely customer service. Here's what you can typically expect:
- Email inquiries: Response within one business day
- Phone inquiries: Immediate assistance during business hours; voicemail messages returned within one business day
- Complex issues: May require additional research or coordination; we'll keep you updated throughout the process and aim to resolve your inquiry within 2-3 business days
Order, Shipping & Returns Inquiries
Order Status & Tracking
If you have questions about your order status or need tracking information, please contact us at content@chillvine.shop or call (223) 403-2921 with your order number ready. We'll be happy to provide you with the most current information about your purchase.
Most orders placed with Chillvine are processed quickly and delivered within 3-5 working days. You'll receive a confirmation email with tracking details once your order ships.
Shipping Information
We're pleased to offer free shipping on all orders within the United States. If you have specific questions about delivery to your location, expected arrival times, or shipping methods, our team is here to help. Please reach out via email or phone, and we'll provide all the information you need.
Returns & Exchanges
Customer satisfaction is our top priority. If you're not completely happy with your purchase, we accept returns within 30 days of delivery. For detailed information about our return process, eligibility criteria, and step-by-step instructions, please visit our Returns & Refunds page.
If you have specific questions about initiating a return, processing a refund, or arranging an exchange, please contact us at content@chillvine.shop or (223) 403-2921. Our team will guide you through the process and ensure your return is handled smoothly.
Product Questions
Interested in learning more about a specific product? Have questions about sizing, materials, features, or compatibility? We're happy to provide detailed information to help you make the best purchasing decision. Contact us by email or phone, and we'll answer all your product-related questions.
Feedback & Suggestions
We're always looking to improve! If you have suggestions about our products, website, or customer service, we'd love to hear from you. Your feedback helps us serve you better and enhance the Chillvine shopping experience for all our customers.
Before You Contact Us
For your convenience, you may find answers to common questions on our website, including:
- Shipping Policy: Details about delivery times, shipping methods, and our free shipping offer
- Returns & Refunds Policy: Complete information about our 30-day return window, the return process, and refund timelines
- Privacy Policy: Information about how we collect, use, and protect your personal data
- Terms of Service: Our complete terms and conditions for using the Chillvine website and purchasing our products
If you still need assistance after reviewing these resources, please don't hesitate to reach out—we're always happy to help!
We're Here for You
At Chillvine, exceptional customer service isn't just a goal—it's our commitment. Whether you're a first-time visitor or a loyal customer, every inquiry matters to us. We look forward to hearing from you and providing the assistance you need to make your Chillvine experience outstanding.
Thank you for choosing Chillvine. We appreciate your business and the opportunity to serve you!